Privacy Policy

Data Controller
Novalati NV
Registered office: Kleine Molenstraat 5A, 8380 Brugge, Belgium
Contact email: info@novalati.be

This Privacy Policy explains how Novalati NV (“Novalati”, “we”, “us”) collects, uses, and protects personal data in relation to its precision plastic manufacturing services, which include:

• Product Design & Engineering
• Injection Molding & Production
• Assembly & Logistics
• Problem Solving & Optimization

It applies when you visit our website [ www.novalati.be], contact us for information or quotes, send us technical files (e.g. CAD), subscribe to communications, or otherwise interact with us.

• Contact data: name, surname, role, company, phone number, email, country.
• Technical project data: material specifications, quantities, CAD/CAE files, technical/logistic notes.
• Browsing data: IP address, cookie identifiers, website usage data.
• Communications: emails, contact form submissions, correspondence with our team.
• Administrative data: information required for quotes, contracts, invoicing.

We do not intentionally collect sensitive data. Please do not send us special categories of data as defined by the GDPR.

Personalized quotes and contracts: evaluating requests, defining tailor-made projects, issuing offers.
Legal basis: performance of pre-contractual measures/contract (Art. 6.1.b GDPR).

Execution of services: design, molding, logistics, delivery.
Legal basis: contract (Art. 6.1.b).

Client and partner communications: order management, technical support.
Legal basis: contract / legitimate interest (Art. 6.1.f).

IT security and maintenance: website protection and system monitoring.
Legal basis: legitimate interest (Art. 6.1.f).

B2B marketing: sending information about similar services (always with an opt-out option).
Legal basis: consent (Art. 6.1.a) or legitimate interest (Art. 6.1.f).

• Quotes and requests: 24 months from the last contact, unless a contract is signed.
• Contractual and fiscal data: up to 10 years (as required by Belgian law).
• Technical files (e.g. CAD): for the entire project duration + additional time agreed for warranty/traceability.
• Browsing and log data: up to 12 months.

Your data may be shared with:

• Production partners in Europe and Asia, bound by contractual agreements and NDAs.
• IT service providers (hosting, cloud, email, CRM, analytics) acting as data processors.
• Legal and accounting consultants, or competent authorities if required by law.

When data is processed by partners or providers outside the European Economic Area (EEA), we implement safeguards such as:

• Standard Contractual Clauses (SCC) approved by the European Commission.
• Additional contractual and technical measures to ensure adequate protection.

Novalati implements technical and organizational measures to protect personal data, including:

• Encryption in transit and at rest (where applicable).
• Restricted access for authorized personnel only.
• Regular backups and monitoring systems.
• Internal staff training and incident response procedures.

You have the right to:

• Access your personal data.
• Request rectification or erasure.
• Request restriction of processing or object to processing.
• Request data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, write to info@novalati.be.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD) – https://www.gegevensbeschermingsautoriteit.be.

Our services are intended for businesses and professionals. We do not knowingly collect data from minors.

Our website uses technical cookies necessary for its operation and, with your consent, analytical and/or marketing cookies. You can manage your preferences through the cookie banner or your browser settings.
For more details, please refer to our Cookie Policy.

This Privacy Policy may be updated for legal or operational reasons. The latest version will always be published on the website. Last update: [01/09/2025]